Frequently asked questions

We sell wholesale only, to approved trade accounts — fabric shops, studios, quilters and sewists who make or resell. Apply for a wholesale account; once you're approved, pricing and ordering unlock across the catalog.

Prices appear once you're signed in to an approved wholesale account. Duties and taxes are covered — orders are delivered duty paid, so there's nothing to pay on arrival. Shipping is the one thing calculated at checkout, based on your order value.

No — there's currently no minimum order. Order the rolls, precuts and notions you actually need; full rolls and precut bundles are listed on each product page.

Every order ships direct from the Pan family workshop in China, with a tracking number. Shipping is calculated at checkout based on your order value. The carrier clears customs and delivers to your door with duties and taxes already paid — there's nothing to pay on arrival.

Approved accounts pay upfront at checkout — there are no net terms, deposits or purchase-order flow. Pay by credit card, PayPal or bank transfer (ACH); if you choose bank transfer, our account details arrive with your order confirmation and your order ships once payment is received. Your checkout total is the full amount: fabric plus calculated shipping, with duties and taxes covered.

If we've shipped the wrong item or something arrives faulty — a broken zipper, a flawed print — get in touch and we'll make it right with a replacement or refund. Beyond that, wholesale orders are final sale, so please order carefully.